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Title: Dumb Asses Post by: Darla on September 29, 2010, 09:45:03 AM How f'in hard is it for SEARS to fulfill there warranty agreement...... Service guy comes out last week and says the plenum isn't the right size for our unit that was installed 4 years ago. So he says someone will call us within 24 hours. It is Wednesday, and NO ONE CALLED. So I called! TRANSFERED 7 times.... Does anyone know what the hell they are doing........
So the last person I spoke to was in the rapid Resolution department. Well she notated everything and says they should contact us within 24/48 hours. Only time will tell...... I also got the number for the national complaint department..... Guess who is calling. Title: Re: Dumb Asses Post by: gleek on September 29, 2010, 12:05:52 PM Plenum sounds like a body part or, more specifically, an appendage.
Title: Re: Dumb Asses Post by: MFAWG on September 29, 2010, 04:19:18 PM Plenum sounds like a body part or, more specifically, an appendage. Yes it does, but it sounds more like an orifice... Title: Re: Dumb Asses Post by: Aske on September 29, 2010, 04:27:48 PM peen0rz.
Title: Re: Dumb Asses Post by: SearsCares on September 30, 2010, 10:25:23 AM Dear Darla,
I came across your post here and wanted to offer help. I'm terribly sorry to hear of the trouble you've encountered with our repair department. Sears strives itself on maintaining the highest levels of customer service in the repair industry; we've obviously let you down. I'm Scott with Sears Cares Escalations; we'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Darla) in the email so we can reference to your case. Thank you, Scott J. Sears Cares Title: Re: Dumb Asses Post by: stroh on September 30, 2010, 10:28:50 AM Dear Darla, I came across your post here and wanted to offer help. I'm terribly sorry to hear of the trouble you've encountered with our repair department. Sears strives itself on maintaining the highest levels of customer service in the repair industry; we've obviously let you down. I'm Scott with Sears Cares Escalations; we'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Darla) in the email so we can reference to your case. Thank you, Scott J. Sears Cares Most Excellent. Well done Scott. Thanks for visiting, and welcome to GolfHos. Title: Re: Dumb Asses Post by: MFAWG on September 30, 2010, 11:49:01 AM Dear Darla, I came across your post here and wanted to offer help. I'm terribly sorry to hear of the trouble you've encountered with our repair department. Sears strives itself on maintaining the highest levels of customer service in the repair industry; we've obviously let you down. I'm Scott with Sears Cares Escalations; we'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Darla) in the email so we can reference to your case. Thank you, Scott J. Sears Cares Title: Re: Dumb Asses Post by: MFAWG on September 30, 2010, 11:49:51 AM Scott:
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