Title: Friday rant Post by: Fuzzy on December 19, 2008, 03:14:07 PM I despise people who hide behind procedures.
"There is nothing I can do, it's our procedure. We won't be able to do X until our customer does Y. I can't do anything about it." Oh that's just great. I'm sorry Mr. Customer, I know we've screwed up but this is the way it has to be. Look, I get why companies need processes and procedures and they work 99 out of a 100 times. But jeebus, that 1 other time we need some flexibility. But noooooooo....the easy way out is to go by the book. Funny,when I talked with Mr. Customer, she said no, we're going to do it this way. You need to deal with it at your end. And I guarantee we are going to *fudge* it up. Title: Re: Friday rant Post by: Clive on December 19, 2008, 03:27:19 PM I didn't really understand that, but I totally agree with you.
Title: Re: Friday rant Post by: Fuzzy on December 19, 2008, 03:32:33 PM I didn't really understand that, but I totally agree with you. I don't understand it myself. Other than to say our customer service group has a ways to go in the customer service department. Some days I think their motto is "We're not happy until you're not happy." Title: Re: Friday rant Post by: stroh on December 19, 2008, 03:36:34 PM I didn't really understand that, but I totally agree with you. The customer ordered crotchless panties. Fuzzy, because it's so familiar to him, ordered assless chaps by mistake. The manufacturer's *bunghole* patent attorney handles customer service calls on Fridays and says you ordered assless chaps, that's what you get. Accept it. Because there is no customer after all. Sweet cheeks. Title: Re: Friday rant Post by: Clive on December 19, 2008, 05:48:08 PM The customer ordered crotchless panties. I really understand that, and I totally agree with you.Fuzzy, because it's so familiar to him, ordered assless chaps by mistake. The manufacturer's *bunghole* patent attorney handles customer service calls on Fridays and says you ordered assless chaps, that's what you get. Accept it. Because there is no customer after all. Sweet cheeks. |