Friday rant

I despise people who hide behind procedures.

"There is nothing I can do, it's our procedure. We won't be able to do X until our customer does Y. I can't do anything about it."

Oh that's just great. I'm sorry Mr. Customer, I know we've screwed up but this is the way it has to be. Look, I get why companies need processes and procedures and they work 99 out of a 100 times. But jeebus, that 1 other time we need some flexibility. But noooooooo....the easy way out is to go by the book.

Funny,when I talked with Mr. Customer, she said no, we're going to do it this way. You need to deal with it at your end. And I guarantee we are going to *fudge* it up.

I don't understand it myself.

Other than to say our customer service group has a ways to go in the customer service department. Some days I think their motto is "We're not happy until you're not happy."

I really understand that, and I totally agree with you.