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Friday rant

 
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Fuzzy
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Friday rant
« on: December 19, 2008, 03:14:07 PM »

I despise people who hide behind procedures.

"There is nothing I can do, it's our procedure. We won't be able to do X until our customer does Y. I can't do anything about it."

Oh that's just great. I'm sorry Mr. Customer, I know we've screwed up but this is the way it has to be. Look, I get why companies need processes and procedures and they work 99 out of a 100 times. But jeebus, that 1 other time we need some flexibility. But noooooooo....the easy way out is to go by the book.

Funny,when I talked with Mr. Customer, she said no, we're going to do it this way. You need to deal with it at your end. And I guarantee we are going to *fudge* it up.



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"You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose."
From Oh the Places You'll Go, by Dr. Seuss (Theodor Geisel)
Clive
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Re: Friday rant
« Reply #1 on: December 19, 2008, 03:27:19 PM »

I didn't really understand that, but I totally agree with you.
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Fuzzy
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Re: Friday rant
« Reply #2 on: December 19, 2008, 03:32:33 PM »

I didn't really understand that, but I totally agree with you.

I don't understand it myself.

Other than to say our customer service group has a ways to go in the customer service department. Some days I think their motto is "We're not happy until you're not happy."

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"You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose."
From Oh the Places You'll Go, by Dr. Seuss (Theodor Geisel)
stroh
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Re: Friday rant
« Reply #3 on: December 19, 2008, 03:36:34 PM »

I didn't really understand that, but I totally agree with you.

The customer ordered crotchless panties.
Fuzzy, because it's so familiar to him, ordered assless chaps by mistake.
The manufacturer's *bunghole* patent attorney handles customer service calls on Fridays and says you ordered assless chaps, that's what you get.  Accept it.  Because there is no customer after all.  Sweet cheeks.
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Clive
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Re: Friday rant
« Reply #4 on: December 19, 2008, 05:48:08 PM »

The customer ordered crotchless panties.
Fuzzy, because it's so familiar to him, ordered assless chaps by mistake.
The manufacturer's *bunghole* patent attorney handles customer service calls on Fridays and says you ordered assless chaps, that's what you get.  Accept it.  Because there is no customer after all.  Sweet cheeks.
I really understand that, and I totally agree with you.
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