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Jiffy Lube sucks (probably)

 
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Spartan
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Jiffy Lube sucks (probably)
« on: January 23, 2008, 06:44:01 PM »

I took my car to Jiffy Lube Monday for an oil change.  When I got out of the car, I asked them to be sure to put on a new drain plug gasket because when they donít the thing invariably leaks.  After a few minutes the manager comes in and tells me that I donít have a plug in my drain pan, I have something called a pan saver.  A pan saver is something that looks like a toggle bolt on one end and a large headed bolt with rubber on the other end.  Apparently they are used as a cheap fix when the oil pan gets stripped.

Since the oil was last changed by the dealer (but the previous two changes were at Jiffy Lube), the Jiffy Lube manager suggests that I go talk to the dealer.  I leave there knowing Iím going to get screwed in this deal.  Either the dealer or Jiffy Lube stripped my drain pan and each is going to point at the other and Iím going to be left holding the bag.  I do recall that a couple of oil changes ago (at Jiffy Lube), the car was leaking like a sieve and I had to bring it back to get it fixed.  Iíd be willing to bet thatís when it got stripped.

So, anyhow, I make an appointment with the dealer.  When I get there, they pull the records on my car and when they changed the oil last time they noted the car had an ďaftermarket drain plug.Ē  I have to wonder why they didnít tell me about this when they serviced the car.  They gave me a photocopy so I can go back to Jiffy Lube.  The service advisor says that he thinks they can tap the pan and install an oversize drain plug.  So I go sit in the waiting room and after about 20 minutes he tells me that they canít tap it and Iíll need a new drain pan ($609 parts and labor).  This pan saver doesnít seem like a good long-term solution, so I tell them to go ahead.  They have to order the pan and they give me a loner for over night.

So I head back to Jiffy Lube (about a 45 minute drive, the dealer is really out of the way for me) with my evidence that itís their problem.  I talk to the manager and all he can do is send it to his regional manager.  He wants copies of everything, including the Jiffy Lube receipts, but he doesnít have a copier.  So I have to run out and get copies and bring them back to him. 

So after that I head home to change and then go pick up my son from school.  While Iím home, the regional manager calls.   He asks a few questions and asks if itís okay if he calls the dealer and looks at the car.  I agree.  He seemed reasonable and didnít once deny any responsibility.  This may turn out all right after all.

[side rant] On my way to pick up my son, I stop at the post office to pick up a certified letter.  I get in the lobby, take a number and there are ten people ahead of me and four clerks working the counter (one at the passport window).  One of the clerks then closes his window (despite of 15 people now waiting in line) and the passport clerk finishes with the family that sheís with and also leaves. Grrrr.  So about 15 minutes later, I get my letter and leave. [/side rant off]

While Iím picking up my son at school, my cell phone rings and itís the Jiffy Lube regional manager.  He basically tells me that since the dealer did the previous service, thereís no way Jiffy Lube can take responsibility.  He says their records donít indicate that they put in the pan saver.  He doesnít dispute that the car got to the dealer with the pan saver, but he wonders why the dealer didnít tell.  I tell him, ďso this is how it is, either you, or the dealer, probably you, screwed up my car, but since I canít prove who did it, I get stuck with the $600 bill? Right?Ē  I know they did it, he knows they did it, but I get left holding the bag.

So I get off the phone with him and call my insurance agent.  Since a third party damaged my car, I was wondering if my comprehensive policy would cover the damage.  He doesnít know and says heíll have to call me back.  He does and says the insurance company isnít sure either, but I should file a claim and theyíll investigate it and get back to me.  I donít have much hope here, but I figured it was worth a shot.  Maybe State Farm can bring enough pressure on Jiffy Lube to do the right thing.  Who knows?

So I get home and call the dealer.  I ask them if thereís anything they can do to help.  Iím caught in the middle between the two parties.  One, who probably did the damage and the other who should have told me about it three months ago.  He said they talked to the Jiffy Lube regional manager and thereís not much more they can do.  He said he would ask their service manager if he could give me a 10% discount.  Sheís in a meeting and heíd call me back after he talks to her.  I thank him and hang up.  He does call me back and tell me that after telling her my story, she says to give me a 25% discount on parts and labor.  I thank him again and mention that the reason I had the oil changed at the dealer last time was because they gave me a free oil change (for a service screw up, another long story).  It seems like this free oil change ended up costing me $600, (now $450) because if I hadnít gone there, Jiffy Lube wouldnít have had anyone else to point at.  I thank him again for going to bat for me and hang up.

Iíll never go to Jiffy Lube again.
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Aske
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Re: Jiffy Lube sucks (probably)
« Reply #1 on: January 23, 2008, 06:46:52 PM »

hate !
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twoiron
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Re: Jiffy Lube sucks (probably)
« Reply #2 on: January 23, 2008, 07:04:44 PM »

and I thought I was having a bad day with slow walkers.. Wink
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hobbit
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Re: Jiffy Lube sucks (probably)
« Reply #3 on: January 23, 2008, 07:10:21 PM »

OUCH, that sucks.
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spacey
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Re: Jiffy Lube sucks (probably)
« Reply #4 on: January 23, 2008, 07:47:25 PM »

Preach on brother. Solidarity.
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Clive
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Re: Jiffy Lube sucks (probably)
« Reply #5 on: January 23, 2008, 08:45:52 PM »

JiffyLube DOES suck.  They've been caught many times charging people for service upgrades they don't perform.

Personally, my thought after reading your post was that the dealer was screwed as the last to work on the vehicle.  But then they had the note on the service bill that the weird plug was already there.  Which sends you back one link in the service chain.  Assuming you have records, you probably have a decent chance in small claims court.  Costs you next to nothing to try.
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gleek
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E chu ta!

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Re: Jiffy Lube sucks (probably)
« Reply #6 on: January 23, 2008, 08:58:53 PM »

JiffyLube DOES suck.  They've been caught many times charging people for service upgrades they don't perform.

Personally, my thought after reading your post was that the dealer was screwed as the last to work on the vehicle.  But then they had the note on the service bill that the weird plug was already there.  Which sends you back one link in the service chain.  Assuming you have records, you probably have a decent chance in small claims court.  Costs you next to nothing to try.

In my experience, almost all quick-lube places try to upgrade you to a synthetic oil and try to sell you a $20 air filter.

Spartan, screw the regional manager. You should write to Jiffy-Lube corporate.

Edit: your message was so long, I forgot who posted it.  Grin

« Last Edit: January 23, 2008, 09:06:41 PM by gleek » Logged Return to Top

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Clive
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Re: Jiffy Lube sucks (probably)
« Reply #7 on: January 23, 2008, 09:04:52 PM »

In my experience, almost all quick-lube places try to upgrade you to a synthetic oil and try to sell you a $20 air filter.

Fuzzy, screw the regional manager. You should write to Jiffy-Lube corporate.
Don't forget the magic machine that can flush every last drop of bad old oil from your car, even if they never bring it over, hook it to your car, or turn it on.

And Spartan, while Fuzzy may be contacting JiffyLube Corporate, I'd advise you to not waste your time.  The shops are franchised, and corporate didn't do *feces* when any of the "investigative journalists" called them.  I'd take my chances in small claims, where the judge isn't going to be making some written record for appeal and likely has heard about JiffyLube's scamming ways.  Assuming you can show they had your car, then the dealer found the aftermarket plug on it (without an unusual amount of time passing), it then turns to JL to prove you had it on the car when THEY serviced it.  Their merely stating it isn't evidence.  Coupled with your testimony of an oil leak immediately after the JL service before the dealer ...

Of course, I would wonder why you didn't take the car back to JL or at least get down and look under it when you noticed that big oil leak ... ?
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spacey
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Re: Jiffy Lube sucks (probably)
« Reply #8 on: January 23, 2008, 09:16:28 PM »

In my experience "corporate" doesn't care, and the local manager will tell you "sue me." It's up to you how far you want to take it, but don't expect it to be simple or easy. Decide what your time's worth and go from there.
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stroh
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Re: Jiffy Lube sucks (probably)
« Reply #9 on: January 24, 2008, 05:16:42 AM »

hate !


x2  Angry
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Spartan
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Re: Jiffy Lube sucks (probably)
« Reply #10 on: January 24, 2008, 06:55:32 AM »


Of course, I would wonder why you didn't take the car back to JL or at least get down and look under it when you noticed that big oil leak ... ?

I did take the car back to JL after the big leak.  Unfortunately, I didn't look under the car after they fixed it.  That's probably when they put the pan saver in.  And since it was a return visit with no revenue generated, they didn't prepare a receipt and didn't note what they had done (if they even would).
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Spartan
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Re: Jiffy Lube sucks (probably)
« Reply #11 on: January 24, 2008, 07:00:13 AM »

In my experience "corporate" doesn't care, and the local manager will tell you "sue me." It's up to you how far you want to take it, but don't expect it to be simple or easy. Decide what your time's worth and go from there.

It's probably not worth my time, it's down to $450 now.  A day off work is worth a good portion of that and I'd rather use my days off for something more enjoyable.  I'm hoping the insurance investigation will put pressure on them to pony up something.  I'll file a complaint with the Better Business Bureau for the heck of it.
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Fuzzy
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Re: Jiffy Lube sucks (probably)
« Reply #12 on: January 24, 2008, 07:31:37 AM »

In my experience, almost all quick-lube places try to upgrade you to a synthetic oil and try to sell you a $20 air filter.

Fuzzy, screw the regional manager. You should write to Jiffy-Lube corporate.
Don't forget the magic machine that can flush every last drop of bad old oil from your car, even if they never bring it over, hook it to your car, or turn it on.

And Spartan, while Fuzzy may be contacting JiffyLube Corporate, I'd advise you to not waste your time.  The shops are franchised, and corporate didn't do *feces* when any of the "investigative journalists" called them.  I'd take my chances in small claims, where the judge isn't going to be making some written record for appeal and likely has heard about JiffyLube's scamming ways.  Assuming you can show they had your car, then the dealer found the aftermarket plug on it (without an unusual amount of time passing), it then turns to JL to prove you had it on the car when THEY serviced it.  Their merely stating it isn't evidence.  Coupled with your testimony of an oil leak immediately after the JL service before the dealer ...

Of course, I would wonder why you didn't take the car back to JL or at least get down and look under it when you noticed that big oil leak ... ?

I concur with Clive on calling corporate. (That's fun to say out loud). It would be a waste of time and just piss you off more.

Gleek edited his post but I want to know why he was thinking of me in a JiffyLube topic.  Wink Grin

ON TOPIC:  That sucks Spartan. I hope you get some $ back somehow.
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